Browse this article for solutions to common microphone and audio-related issues.

No one can hear me in the app.

  1. Check that your microphone is plugged in and connected to your computer.
  2. While in an Agora event, open the menu (“ESC”) then click “Settings”. Check that “Microphone” is set to the correct microphone (you can click the selected mic to see all options).
  3. If the mic is correctly set, try restarting the Agora app.
  4. If it’s only some people who can’t hear you, check that they haven't accidentally muted you.
  5. If on Mac, make sure you clicked Allow for microphone permissions the first time you enter an event. If you didn’t, or the popup didn’t show up and isn’t showing up when you join experiences, you must grant this permission retroactively. Learn how to do this for Mac at this link.
  6. If none of these solutions work, it’s possible your mic is unsupported by our App software. Try using a different mic and see if the problem persists.

I can’t hear anything in the app.

Solutions:

  1. Make sure your headphones are plugged in.
  2. In your system settings, make sure the correct audio device is chosen as Output device.
  3. Unplug your headphones and plug them back in.
  4. Open the menu (“ESC”) and press “Settings”. On the first screen, check that the audio sound levels are all the way to the right.
  5. If you still can’t hear audio, try restarting the app.
  6. Try restarting your computer.
  7. If audio works in other programs but not in ours after trying these steps, please submit a support ticket (upper right of our FAQ pages).

I can’t hear voice chat in app.

If other in-app audio like the music is working fine, but voices are not audible:

Solutions: