Browse this article for solutions to common problems joining experiences.

Invalid Experience Room Code

Solutions:

  1. Double check that you have correctly input the provided experience code (it is case-sensitive: capitalization matters!)

  2. Try typing out the event code rather than copy+paste. Sometimes hidden HTML gets copied into your clipboard.

  3. Inquire with the experience coordinator (they might have sent you the wrong code, or the experience might not have been created yet)

Download bar gets stuck partway and experience never loads.

  1. From the post-login Home Screen, scroll through your “Recent Experiences”

  2. Find the experience with the room code you’re having trouble joining and click the 3 dots to open the menu associated with the experience.

    Screenshot (308).png

  3. Click “Delete”

  4. Once that is done, go back, then re-enter the experience room code again. It should download and put you in the experience without issue.

  5. Give it two minutes being stuck without trying to cancel out. It’s possible a large file is taking some time to download.

I join the experience but then get kicked back to the post-login menu.

Solution:

This occurs when you disconnect from the real time event server.

  1. Check what other programs you have open. Close as many as you can, especially any that may take up network bandwidth. (For example, this issue is common when you have a separate voice/video chat program open like Google Meet or Zoom).
  2. Check your internet connection at Speedtest.net. If your download speed is less than 8mbps or upload is less than 5mbps you may have issues using Agora. (Technically low population rooms can run on less, but if in a room with 30+ people that is the minimum).
  3. Rejoin the experience. If rejoining is having issues, restart the app then try to join the experience again.

Other Notes:

This issue may occur intermittently when your network doesn’t respond for a few seconds. Usually rejoining the experience or restarting the app will let you get back to the action, assuming #1 and #2 aren’t your issues.